Suihoen - Gero

The hotel staff was very thoughtful and accommodating. They assisted us in organizing transportation to and from the station which was very convenient. the location provided a serene environment and was great for relaxation. One of the best aspects was the comprehensive multi-course dinner which had amazing food.

The indoor and outdoor onsen facilities were not as remarkable as we expected, considering the price we paid. There was an issue with the language barrier during check-in, and there was no personnel who spoke English fluently which led to confusion about the meal arrangement.

This hotel is absolutely amazing! From the moment we arrived, the staff went above and beyond to make us feel welcome and comfortable. They even arranged transportation for us, which was incredibly helpful. The location was quiet and beautiful, surrounded by stunning natural scenery. The room was spacious and luxurious, with a cozy sitting area and all the amenities we needed. The onsen was a highlight of our stay, with both public and private options available. The food was also exceptional, with a multi-course dinner that was both delicious and beautifully presented. We highly recommend this place to anyone looking for a truly memorable experience.

We can't recommend this place enough! The staff, the location, the room, the onsen, the food - everything was top-notch.

Efficient and cute staff. Spacious room and clean hot springs. Delicious dinner. Comfortable room with amenities, effective heating, and kitchenette. Excellent service and excellent food quality. Quiet location near Gero Gassho village. Serene and beautiful surroundings. Aesthetically pleasing lobby. Thoughtful and informative staff. Amazing hot springs with multiple options. Lovely multi-course meal. Cute yukata and beautiful rooms. Customizable heating and air conditioning. Great shower and bathroom facilities. Proactive staff and English arrangements. Quiet and beautiful area. Accommodating and cute staff. Above standard meals. Good-sized public outdoor onsen. Worth the price paid.

It was all superb.

The hotel was super clean and had all the necessary amenities, made my stay comfortable. The location was perfect, and I was able to enjoy the beautiful scenery of this city. The staff was friendly, accommodating, and provided excellent service. the hotel facilities were wonderful, and spending time in the onsens was like a dream come true. Lastly, the breakfast was delicious and filling, and I enjoyed trying different Japanese dishes.

All was good.

The hotel provides excellent service. Staff goes out of their way to assist guests in making arrangements for transportation and local activities. the room is spacious and well-appointed with a separate mini-bar area. the comprehensive meal is above standard. the public hot springs are clean and cozy, with an outdoor option that is a treat.

The location of the hotel is not ideal, necessitating the use of their shuttle bus, which runs infrequently.

The location of the hotel was great as it was near a beautiful area for hiking and nature walks. Furthermore, it was easy to get around the town with the help of the friendly locals. The room we stayed in had a lovely ambiance and the lighting was soft and warm, creating a romantic atmosphere. The private onsen in the room was also a plus! It was very enjoyable and I really appreciated the clean and relaxing environment.

I didn't really enjoy the meals provided at the hotel. Although it was included in our package, the food was quite disappointing. Moreover, the staff didn't seem very welcoming and accommodating. We had a language barrier which wasn't helpful as we couldn't communicate our needs effectively. I also expected more from the overall atmosphere of the hotel, as it wasn't very cozy or welcoming.